Our team

A guest is our most important visitor.
We depend on him
He gives meaning to and is a part of our work
We do him no favour
When we serve him
He gives us the pleasure
When he gives us the chance to do so

(Mahatma Ghandi)



E-Mail: j.karigl-reyes@hotelaustria-wien.at

Joceylin Karigl-Reyes was born under the zodiac sign of Leo.
As Assistant Manager, she exudes the qualities of Leo, namely: cordiality and friendliness combined with professional competence and leadership abilities. She gained international working experience while living and working in the USA, Canada and Germany. Before taking over her position at Hotel Austria, she worked as Executive Housekeeper in several international hotels in Vienna.

Mrs. Karigl-Reyes is married and a mother of two, now both grown-ups. Her favourite hobbies include painting, sculpting, listening to music, dancing and reading. Get a glimpse of her creative talent in the seasonal decorations in the hotel.

Her motto: It is not enough to meet the expectations of our guests, but strive to exceed them!

Front Desk

Renate BASSRUCKER - Front Office

Tel: +43 1 515 23-511
E-Mail: r.bassrucker@hotelaustria-wien.at

Renate Bassrucker was born under the zodiac sign of Capricorn.
With the typical loyalty of the Capricorn she has been working at Hotel Austria for 25 years already. Our guests appreciate her personal charm and her excellent professional competence. Mrs. Bassrucker always has an open ear for all the wishes and concerns of our guests.

Mrs. Bassrucker is a mother of two children. Her hobbies, which include reading, skiing and jogging, enable her to combine professional and private life ideally.

Her motto: Through my personal commitment, I strive to encourage new visitors to become frequent guests.   

Piero ANZALONE GHERARDI - Assist. Front Office Manager

Tel: + 43 1 515 23-511
E-Mail: p.anzalone@hotelaustria-wien.at

Mr. Piero Anzalone Gherardi was born under the sign of Cancer. With the typical Cancerian qualities of readiness to help and attentiveness, he is strongly contributing to the Reception team’s efforts. He lends an open ear to all concerns and stands ready by your side with advice and acts of helpfulness for your requests.

Mr. Piero Anzalone Gherardi came from Rome and has lived in Austria for 15 years. His hobbies include swimming, running and cycling. He is also a passionate and excellent cook and has a few secret tips handy about excellent Italian restaurants.

His motto: That through his efforts, he could contribute to making our guests’ stay at Hotel Austria a memory truly worth keeping.  

Liza CHUNG - Receptionist

Tel: + 43 1 515 23-511
E-Mail: l.chung@hotelaustria-wien.at

Mrs. Liza was born under the sign of Virgo. With the typical attentiveness of the Virgo, she has reinforced our reception team very well. With her youthful charm and elan, she is an asset at our reception and contributes to making your stay as pleasant as possible.

Mrs. Liza comes from Upper Austria and has been living in Vienna for a long time now - after living overseas in Spain and England. She is very interested in culture. Reading and primarily dancing count as her hobbies.

Her work-aim: Through her contribution, our guests can always feel at home at Hotel AUSTRIA.

Stefan Suchy

Alexander SCHMIDT - Night Auditor

Mr. Alexander was born under the zodiac sign of Capricorn. With the typical reliability of this sign, he always has an open ear for the intentions and wishes of all the night revelers and early risers among our guests. Not only does he makes sure you are in good and safe hands during the night, but also would gladly serve you a cup of coffee or a small breakfast during the wee hours of the morning.

Mr. Alexander comes from Germany but has been living for many years in Vienna. Most of his free time he spends at the football pitch where he is a keen supporter of his favorite team „Wiener Sport-Club“.

His motto: Through my work I contribute in making our guests feel safe and in good hands also during the night and enable them to enjoy a peaceful and good night’s rest.

Philipp HELLER - Night clerk

Mr. Philipp was born under the sign of Aquarius. With the typical Aquarius’ quality of friendliness, he "holds the fort" during the night hours and makes sure that our guests have a competent contact person available for all of their concerns.

Mr. Philipp is a student of pharmacy at the University of Vienna aside from his work at Hotel AUSTRIA. His hobbies include baseball and reading. 

His work-aim: “To ensure through my work that our guests always feel that they are in good hands and well-looked after round the clock.”

Vehida JATIC - Breakfast service

Ms. Vehida was born under the sign of Taurus. With the typical calmness and naturelness of this sign, she is the kindred soul in our breakfast room. With her work and service, she ensures that our guests at Hotel AUSTRIA feel that they're in good hands and never miss out on every comfort or convenience offered.

Ms. Vehida came to Austria many years ago from Bosnia. She is married and mother of 2 children. She likes to spend her free time in a creative way with drawing and she loves reading.

Her motto: Through my work I try to help make our guests feel “at home” in our guestrooms.

Tao Du GAADANIAV - Breakfast and Housekeeping

Uschi Jerjes

Mrs. Tao Du was born under the zodiac sign of Libra. She is a wonderful addition to our team with her typical Libran balance and is an asset to everyone with whom she works. Always calm and attentive, she supports our team in breakfast service and in housekeeping.

Mrs. Tao Du comes from Inner Mongolia. She is married and is a mother of two. Her free time belongs mostly to her family. Aside from this, she loves to read and to surf the internet. 

Her work-ethic: Through her work, to share a smile and friendly words to our guests and thereby contribute to the best possible start in a new day.

Amie GARCIA - Breakfast kitchen and Housekeeping

Mrs. Amie was born under the sign of Aquarius. With the typical friendliness of this zodiac, she remarkably assists our service staff during breakfast, especially with the preparation of our warm dishes. She also takes care of our guests’ valuable well-being with her work in housekeeping.

Mrs. Amie came from the Philippines but has been living for many years in Austria. She is married and plays table tennis during her free time and likes to relax in front of her TV set. 

Her work-aim: To ensure through my work that the best service is provided during breakfast and in the guestrooms as well.

Jerry VILLAPANDO - breakfast service and kitchen

Mr. Jerry was born under the zodiac sign of Virgo. With the typical Virgo’s quality of attentiveness and his juvenile charm he excellently serves our guests during breakfast and helps guarantee a good start in their vacation or workday.

Mr. Jerry comes from the Philippines, but Austria has become his second home in the meantime. His hobbies are playing the guitar and watching movies und he spends his free time very sportive with playing basketball, too.

His motto: To help guide our guests through my good disposition towards new possibilities through an excellent start in the day.


Khoon SERWO - Chambermaid 4th Floor

Mrs. Khoon was born under the zodiac sign of Gemini.
With her typical Gemini thoroughness, meticulousness and cheerfulness, she takes excellent care of our rooms on the fourth floor. She has been a trusted face for our guests for a lot of years now.

Mrs. Khoon came to Austria many years ago from Thailand. In private, she is a passionate cook and spends her free time doing sports activities like swimming as well as dancing.

Her motto: Through my duty I contribute to making our rooms a place where one can feel good.

Slavica IVANIC - Chambermaid 3rd Floor

Mrs. Slavica Ivanic was born under the sign of Libra.
With the Libra’s typical equanimity, she has for six years now been in charge of our rooms at the 3rd floor, which for our guests has always been a place to feel good. She also helps eagerly whenever extra help is needed during breakfast buffet service.

Mrs. Ivanic comes from Bosnia although Austria has already become her second home. Privately, she is married and a mother of two chiildren. Her favourite pastimes include reading, cooking and sewing.

Her motto: Through my work HOTEL AUSTRIA should be a place where one not just lives but also feels at home.

Sonja RISTESKA - Chambermaid 2nd floor

Ms Sonja Risteska was born under the sign of Aries. With the typical Aries qualities of vitality and spontaneity, she makes it a point that our guests always feel at home.

Ms Sonja came to Vienna 7 years ago from Macedonia. She is a mother to one daughter with whom she has been very eager to discover the still unknown sights of Vienna.

Her work ethic:
To ensure through my work that your stay at Hotel AUSTRIA would become an unforgettable experience in all areas.


Sasa PETROVIC - Maintenance

Mr. Sasa Petrovic was born under the sign of Taurus.
With the Taurus’s typical loyalty, he has been the “good-natured spirit” in Hotel AUSTRIA since 1999. With his knack for technical handiwork, he fixes not just the technical problems in our hotel, but through his work also ensures that our guests feel well wherever they are inside the hotel.

Mr. Sasa Petrovic comes from Serbia-Montenegro and has been in Austria for more than 16 years now. Austria has for a long time become his second home.

His hobbies include cooking, reading, running and inline-skating. He is married, the proud father of a 13-year-old daughter and has proven time and again that not only does he have a lot of humour, but also a lot of heart.

His motto: Through my work I want to make sure that also at the background areas everything works smoothly at all times.

Richard RODA - Maintenance

Mr. Richard was born under the sign of Pisces. With the Pisces’ typical helpfulness, he has contributed and is still contributing significant support in many areas in Hotel AUSTRIA. He is frequently seen during breakfast service with his charming and cheerful disposition and is also always at our guests’ disposal to assist in technical or maintenance problems.

Mr. Richard comes from the Philippines and has been living in Vienna for some time now. He is married and father of a boy. His most favourite hobby is playing tennis.

His motto: With my work, I hope to help our guests start.




  1973 - 2009
         R I P

Klaus Lechner was our Reception Manager from 2004 to 2009.
He was most unexpectedly taken away from his life, a totally shocking truth for all of us.
With his extraordinary expertise and most importantly, his remarkable humaneness, he drastically shaped and molded Hotel AUSTRIA five years long.

Klaus Lechner was not only an outstanding individual, he was also most especially a human being with a lot of HEART.

For all those, who have personally known him, Klaus Lechner will remain

Here you can read our Farewell Letter again.

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